Who we work with is everything to us, our relationships with customers really matter.  We love working with people who think like we do. We want to inspire everyone to see how important the safety of their staff, themselves and anyone around them is and we’re doing a great job.

When it comes to the emergency services, guaranteeing the safety of all equipment and making sure it’s fit for purpose at all times is absolutely crucial.  This is of course true of the fire service, with a need to be able to respond to emergency calls at just a moments notice.  To make sure equipment is safe and ready to go, a thorough and detailed schedule of inspections has to be continuously followed.

At Irish Engineering Services we take risk seriously.  We’re proud to be have been providing the statutory examination of lifting and handling equipment for 25 Fire Service divisions in Ireland since 1st Jan 2019 and starting preparing for this for sometime before.

The challenge

From the very early stages, we made it a priority to fully understand the specific requirements of the Fire Service.  We wanted to be sure that the engineering inspection services we were preparing to deliver would exceed the expectations of our customer, keeping them safe, legally compliant and ready to respond to emergency situations at any time.  On top of this, minimising disruption continues to be a priority.

Our solution

To make sure we understood the operational needs of the Irish Fire Service before we started to deliver our inspection services, we followed a detailed programme of learning ahead of the contract start date. This included visiting an active fire station along with the regional headquarters where we met the team and gained a clear understanding of operational needs and preferred ways of working. In partnership, we were able to complete all relevant paperwork including Risk Assessments, Method Statements and Thorough Examination procedures for the specialist equipment that our Engineer Surveyors would find on site.

Along with this, we completed training sessions for our people and introductory meetings for more than 150 fire officers.  Making sure we always understand the needs of our customers continues to be a priority for our team and the work we put in ahead of delivering of services for the fire service has proved to invaluable.

Who we work with is everything to us, our relationships with customers really matter.  We love working with people who think like we do. We want to inspire everyone to see how important the safety of their staff, themselves and anyone around them is and we’re doing a great job.

Belfast City Council

in 2019 our relationship with Belfast City Council, Northern Ireland’s Largest City Council, got even stronger with the renewal of our ‘Long Term Agreement’.

With more than 160 locations spread across the City, the Council has over 4,000 individual items all needing thorough inspections to stay safe and compliant.  The equipment spans the three inspection disciplines – machinery, electrical and pressure – and a bespoke approach is the most effective way to keep everything working just as it should.

The challenge

We’re experts when it comes to working with a large and varied customer base and we’ve been partnering with City Councils for many years.  Like most other councils, Belfast City Council’s locations include many schools, community and leisure centres and our industry leading approach to planning and reporting is exactly what’s needed to keep our customer and their people out of harm’s way.

Our solution

We pride ourselves on working around the needs of our customers.  Avoiding disruption and making sure things continue to work smoothly is key for all City Councils. At Belfast City Council, this means making sure plant and equipment is always safe and fit for purpose even when this means some inspections need to be completed out of hours or at weekends, to meet their operational needs. Using our bespoke inspection booking system, we’re able to manage this effectively, providing a long-range schedule of inspections and examining equipment when  best meets our customers needs.

With a focus on safety at all times, the Belfast CC team are kept up to date using our detailed eReporting tool.  They keep an eye on location trends, making sure plant is always made available for inspection by our Engineer Surveyors and that any follow up actions are completed quickly.   Our Key Account Manager plays an important role in communicating with the Council, Broker and our team to make sure all aspects of the contract run as smoothly as possible.

“British Engineering Services have fully participated as a trusted partner of Belfast City Council in delivering the care and attention to detail we expect and with customer support and transparency at the core.

John McKernon – Compliance Officer (Belfast City Council)